Albert Heijn
I've filled several roles at Albert Heijn ranging from Product Design & Research to Product Owner and Facilitator. During these projects I had the freedom to focus on adding value wherever I saw an opportunity.
tl;dr
Leading Product Design & Research for B2B tool from discovery all the way through to Go-Live and continuous improvement.
Setup a pragmatic design library that became the foundation for the design system that is currently being used.
Stakeholder management in a complex environment for different labels and external parties.
Setup a standardised way of working for all parties involved (IT, Business and Design) and acted as PO for the initial release of the tool.
Facilitated multiple sessions to align on objectives and next steps, i.e. Design Sprint, Story Mapping and Value Propositions.
Leading Product Design & Research for a backoffice tool with minimal budget.
Setup standardised flows and patterns for all Enterprise UX @ Albert Heijn.
Provided temporary support as an objective outsider during discussions about customer journey management and design capacity.
Lessons learned
Transparant, honest and timely communication goes a long way.
An objective and curious team member is worth their weight in gold.
Empathy for all! Not just the end-user.
Client
Ahold Delhaize
DELIVERABLES
Product Design UX Research Design System Product Owner Facilitator
Year
Role
Product Design & Research
